Over the weekend I was a real tool and locked my keys in my car. Luckily I have emergency roadside assistance coverage which covers general "toolness" like that which I exhibited on Sunday afternoon.
Now this isn't the first time this has happened. And in the past when I've inadvertantly locked my keys in my car (both times on weekdays) the locksmiths charged between $65 and $70 to open my car for me. For some reason, and (to add to my "tool quotient") I was a dolt and did not ask how much this particular locksmith charged for his services. If I'd asked, I wouldn't have used this locksmith. But by the time I received the bill-- they were charging me $190!!!
Normally, the emergency roadside assistance only covers up to about $80 so my wife & I thought we would still be out $110 for my general stupidity of this weekend past.
But my agent, who has been really good to both my wife & I all along since we switched our insurance over from Nationwide to American Family back in 2004 really went to bat for us and was able to get American Family to reimburse us $180 of our $190!
And in all honesty-- my wife switched from State Farm to Geico shortly before I moved out here then we switched from Geico to Nationwide because they had better rates, and then we switched from Nationwide* to American Family-- so we've experienced various different levels of customer (dis)service. And American Family has them all beat hands down! I'm not sure if it's that company or that we just happened to find a good agent for that company but he's never done us wrong!
*In all fairness to Nationwide, when we told our agent the rates American Family was offering he advised us that he couldn't match those rates and encouraged us to switch.